Terms and Conditions of Use 91pg Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and 91pg ("Platform", "we", or "the Company") regarding the use of the website, mobile application, and all services offered by 91pg.

By accessing or using any part of the 91pg platform, you confirm that you have read, understood and agreed to be bound by these Terms and our Privacy Policy, which form part of this agreement. These Terms take effect from the date you first use our platform.

91pg reserves the right to change, amend or update these Terms at any time without prior notice. However, for material changes, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after such changes take effect constitutes acceptance of the amended terms.

To register and use 91pg services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration. 91pg takes the protection of children and minors from gambling activities seriously.
• Not appearing on any self-exclusion list issued by any relevant regulatory body.
• Not acting on behalf of another person or corporate entity without valid authorisation.
• Be located in a jurisdiction where the use of online betting platforms is permitted under your local laws.
• Having full legal capacity to enter into a binding agreement.

91pg reserves the right to request proof of age and identity at any time. Failure to provide the required documentation within the specified period may result in temporary suspension or termination of the account.

3.1 One Account Per User

Each user is only permitted to hold one (1) active account only on the 91pg platform. Creating multiple accounts using different names, email addresses, phone numbers, or financial information is strictly prohibited and may result in the termination of all associated accounts and forfeiture of balances.

3.2 Accuracy of Information

You are fully responsible for ensuring that all information provided during registration and throughout your use of the platform is accurate, current and complete. This includes your full name, date of birth, address, phone number and financial details. Providing false or misleading information constitutes a serious breach of these Terms.

3.3 Password Security

You are solely responsible for maintaining the confidentiality of your password and account login credentials. 91pg will not be liable for any losses arising from unauthorised access resulting from your negligence in securing your account. Any suspicious account activity must be reported to our support team immediately.

3.4 KYC Verification Process

As part of the Know Your Customer (KYC) procedure, 91pg may require you to submit a copy of a valid identification document such as a national ID, passport, or driving licence, as well as proof of address. This process is mandatory for processing your first withdrawal or when an account reaches a certain transaction threshold.

4.1 Deposit Methods

91pg accepts deposits via various supported payment methods including online banking, e-wallets and digital payment methods listed on the platform. All deposits must originate from a legitimate financial source in the name of the registered user. Third-party deposits are not accepted.

4.2 Withdrawal of Funds

Withdrawal requests will be processed by 91pg within the stipulated timeframe once all verification requirements have been met. Withdrawals may only be made to an account or e-wallet registered under the same name as your 91pg account. 91pg reserves the right to request additional documentation before processing a withdrawal for verification and fraud prevention purposes.

4.3 Transaction Limits

Minimum and maximum limits for deposits and withdrawals are subject to your chosen payment method and account verification level. Current limits can be found in the Deposits and Withdrawals section within the 91pg platform or app.

4.4 Anti-Money Laundering

91pg fully complies with applicable anti-money laundering (AML) laws. Any suspicious transactions will be investigated and reported to the relevant authorities where required. Users involved in money laundering activities will face immediate account termination and legal action.

91pg offers a variety of bonuses and promotions to its members from time to time. All such offers are subject to the specific terms and conditions stated alongside each promotion. The general conditions applicable to all bonuses are as follows:

• Each bonus has wagering requirement that must be fulfilled before any winnings from that bonus can be withdrawn.
• The welcome bonus may only be claimed once per new user. Attempting to claim a new bonus using a different account is a breach of these terms.
• 91pg reserves the right to withdraw, modify or cancel any bonus at any time if there is evidence of misuse or fraud.
• Bonuses are non-transferable between accounts and have no cash value unless withdrawal requirements have been fully met.
• In the event of a conflict between the general terms and the specific terms of a promotion, the specific terms of that promotion shall apply.

All games available on the 91pg platform — including slots, fish shooting, live casino, sports betting, and table games — are conducted in accordance with the specific rules of each game. Detailed rules for each game can be accessed via the "Information" or "Help" button available within the game interface.

6.1 Game Fairness

All slot games and random number-based games on 91pg use a Random Number Generator (RNG) that has been independently audited by internationally recognised certification bodies. This ensures that every spin, hand, or game outcome is truly random and cannot be predicted or manipulated by any party.

6.2 Final Results

The results of all games and wagering on the 91pg platform are final. In the event of any discrepancy between the display on a user's device and the 91pg server, the records on our server shall serve as the definitive reference for determining the actual outcome.

6.3 Technical Disruptions

In the event of a technical disruption during an active game, 91pg will endeavour to restore the game session to its state prior to the disruption. If restoration is not possible, any affected active bets will be refunded to the respective user's account.

Users of the 91pg platform are strictly prohibited from engaging in any of the following activities:

• Using any software, bots, scripts, or automation tools to access or interact with the platform without written authorisation from 91pg.
• Colluding with other users to manipulate game outcomes or exploit vulnerabilities in the system.
• Spreading false or misleading information about the 91pg platform to other users.
• Threatening, disrupting, or harassing customer support staff or other users.
• Engaging in any activity that may compromise the security, integrity, or reputation of the 91pg platform.
• Using the platform for money laundering or any other illegal activities.
• Registering using a false identity or another person's identity without authorisation.

Violation of any of the above prohibitions may result in immediate account suspension or termination, forfeiture of all balances and bonuses, and legal action where applicable.

Protecting your personal information is 91pg's top priority. The collection, use, and storage of your personal data is carried out in accordance with our Privacy Policy, which forms part of these Terms and can be referenced at Privacy Policy page of ours.

91pg uses 256-bit SSL encryption technology to protect all communications between your device and our servers. Your financial and personal data is stored in a secure environment accessible only by authorised personnel.

You have the right to access, correct or request deletion of your personal data in accordance with the provisions of the Malaysia Personal Data Protection Act 2010. To submit any data-related request, please contact our support team through the available channels on the platform.

All content on the 91pg platform — including but not limited to logos, brand names, interface designs, graphics, text, software, source code, and game content — is the exclusive property of 91pg or our authorised licensors.

You are not permitted to copy, distribute, modify, republish or create derivative works from any content on the 91pg platform without our express written consent. Using the 91pg logo or brand name for commercial purposes without authorisation is a serious violation of applicable intellectual property laws.

To the extent permitted by applicable law, 91pg shall not be liable for any indirect, consequential, special, incidental, or punitive losses suffered by users under any circumstances, including but not limited to:

• Loss of money or expected winnings from betting activity.
• Service disruptions due to system maintenance, technical failures or circumstances beyond our control.
• Any losses arising from unauthorised access to your account due to the user's own negligence.
• Inaccurate information provided by third parties on the platform.

91pg's total liability to any user under any circumstances is limited to the net deposit amount made by that user within the 30 days preceding the claim.

11.1 Termination by User

You may close your 91pg account at any time by contacting our customer support team. Prior to account closure, all pending withdrawals will be processed subject to the relevant verification requirements. Any remaining balance will be returned in full to your registered bank account or e-wallet.

11.2 Termination by 91pg

91pg reserves the right to suspend or terminate any user's account with or without prior notice in the event of a breach of these Terms, suspected fraudulent activity, legal compliance requirements, or other reasons deemed justified by 91pg. In cases of serious violations, 91pg reserves the right to forfeit account balances associated with the relevant activity.

11.3 Self-Exclusion

Users who wish to exclude themselves from the platform for responsible gaming reasons may contact our customer support to activate the self-exclusion feature. Available self-exclusion periods are 30 days, 90 days, 180 days, or permanent. During the exclusion period, your account will be fully blocked from accessing all wagering services.

These Terms and Conditions are governed by and construed in accordance with the laws applicable in the jurisdiction in which 91pg operates. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties.

If a consultation fails to reach a resolution within 30 days, the dispute shall be resolved through binding arbitration in accordance with the applicable rules. The language used in arbitration proceedings shall be English or Bahasa Malaysia as agreed upon by both parties.

You agree that any claim must be filed within one (1) year from the date of the incident giving rise to such claim. Claims filed after this period will not be accepted.

By using the 91pg platform, you acknowledge that you have read and understood all the terms stated above and agree to comply with them in full. If you have any questions or concerns regarding these Terms, please contact us through the available support channels before continuing to use the platform.